GEN Loyalty SMS Terms

Effective date: November 10, 2026
Version: 2026-11-v1

Program name: GEN Loyalty
Program sponsor: GEN Arizona GC, LLC, doing business as GEN Korean BBQ, 11480 South St. Ste. 205, Cerritos, CA 90703

These SMS Terms apply when you provide a mobile number to GEN Loyalty, including in the GEN Loyalty App, on genkoreanbbq.com, or on other GEN Loyalty sign-up forms. They are available at https://genkoreanbbq.com/sms-terms.

1. Program description

Marketing and informational messages. When you join GEN Loyalty and opt in to marketing texts, you agree to receive recurring automated marketing and informational text messages (SMS/MMS) from GEN Loyalty at that number. These may include member offers, birthday rewards, points updates, new-location news, and promotions. Messages may be sent using an automatic telephone dialing system or other automated technology. You can opt in in the App (the SMS checkbox at sign-up starts unchecked) or on our website forms.

Transactional and account messages. We may also send non-marketing texts that are needed to operate your account. These include one-time sign-in or verification codes and other account or security messages. These messages are not marketing, consent to marketing is not required to receive them, and they may be sent even if you do not opt in to marketing texts or after you reply STOP to marketing texts, to the extent allowed by law. If you no longer want transactional codes, you will need to stop using phone sign-in and may close your account.

2. Consent is not a condition of purchase

You are not required to agree to receive marketing text messages as a condition of purchasing any goods or services, or as a condition of joining the Free Program tier.

3. Message frequency

Promotional messages (marketing texts and offer push notifications combined) are limited to a maximum of one per member per day and three per member per week. Transactional messages, including one-time sign-in codes and receipt or order notices, do not count toward this cap. Message frequency for transactional messages may vary.

4. Cost

Message and data rates may apply. Check your mobile plan for details. GEN does not charge for the messages themselves.

5. How to opt out of marketing texts

Reply STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to any marketing message to cancel. We will send one final confirmation message, and you will then stop receiving GEN Loyalty marketing text messages. To rejoin, sign up again in the App or on our site, or reply START. You may also update your marketing choices in the App where that setting is offered.

Replying STOP to marketing texts does not automatically delete your account and does not necessarily stop transactional sign-in codes.

6. Help

Reply HELP to any message for help, or contact us at support@genbbqoffice.com or (562) 356-9929.

7. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; the list is subject to change.

8. Your number

You confirm that you are the subscriber or authorized user of the mobile number you provide, and that you are at least 18. If you change or deactivate your number, reply STOP from the old number first or update the number in the App or contact us so we can update our records.

9. Quiet hours

We aim to send marketing messages only between 9 a.m. and 9 p.m. in your local time zone, or within the stricter hours required by your state (for example, Florida, Oklahoma, Washington, and Maryland). Transactional messages, including one-time sign-in codes and receipt or order notices, may be sent at any time, including when you request them.

10. Privacy

We do not sell or share your mobile number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Information is shared only with service providers that help us deliver messages, including our SMS provider (Twilio) and our backend host (Supabase). See our Privacy Policy at https://genkoreanbbq.com/privacy-policy.

11. Changes

We may change these SMS Terms or end the text program at any time. Continued participation after a change means you accept it.

12. Contact

GEN Arizona GC, LLC, doing business as GEN Korean BBQ, 11480 South St. Ste. 205, Cerritos, CA 90703, support@genbbqoffice.com, (562) 356-9929.