GEN Loyalty SMS Terms

Effective date: October 20, 2026

Program name: GEN Loyalty
Program sponsor: GEN Restaurant Group, Inc., 11480 South St, Suite 205, Cerritos, CA 90703

1. Program description

When you join GEN Loyalty and provide your mobile number, you agree to receive recurring automated marketing and informational text messages (SMS/MMS) from GEN Loyalty at that number. These may include member offers, birthday rewards, points updates, new-location news, and promotions. Messages may be sent using an automatic telephone dialing system or other automated technology.

2. Consent is not a condition of purchase

You are not required to agree to receive text messages as a condition of purchasing any goods or services.

3. Message frequency

Message frequency varies.

4. Cost

Message and data rates may apply. Check your mobile plan for details. GEN does not charge for the messages themselves.

5. How to opt out

Reply STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to any message to cancel. We will send one final confirmation message, and you'll then stop receiving GEN Loyalty text messages. To rejoin, sign up again or reply START.

6. Help

Reply HELP to any message for help, or contact us at GENK@mzgroup.us or (562) 356-9929.

7. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; the list is subject to change.

8. Your number

You confirm that you are the subscriber or authorized user of the mobile number you provide, and that you are at least 18. If you change or deactivate your number, reply STOP from the old number first or contact us so we can update our records.

9. Quiet hours

We aim to send messages only between 8 a.m. and 9 p.m. in your local time zone, or within the stricter hours required by your state (for example, Florida, Oklahoma, Washington, and Maryland).

10. Privacy

We do not sell or share your mobile number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Information is shared only with service providers that help us deliver messages. See our Privacy Policy.

11. Changes

We may change these SMS Terms or end the program at any time. Continued participation after a change means you accept it.

12. Contact

GEN Restaurant Group, Inc., 11480 South St, Suite 205, Cerritos, CA 90703, GENK@mzgroup.us, (562) 356-9929.